(and Other Things You Might Like to Know)
Electronic files will be delivered upon receipt of payment. Usually this is immediate, but please allow up to 1 hour for the interwebs to do their thing. Please allow 2-3 business days for processing of any printed items prior to shipment.
Printed items will be shipped via USPS Priority Mail unless other arrangements are made by contacting BBK directly. Framed prints will arrive in a Priority Mail box with sufficient packaging material to protect the item(s) during Shipment. Unframed prints will ship flat in a cardboard mailer. All items ship from our studio in Upstate New York. USPS Priority Mail usually takes 2-3 days for delivery, depending on destination.
Returns for electronic files are not permitted. All other items are eligible for return or exchange within 7 days of delivery, as long as they remain in salable condition. Please contact Kate prior to returning any items for details.
Electronic files are sent via email in PDF format. You will need Adobe Acrobat Reader (free) or a compatible software product to view the files properly.
Printed items are hand printed by Kate Fisher. Due to the nature of handmade items, some slight variations may be visible. All prints are printed on high-quality, archival paper, using inks that are artists' quality and resistant to fading.
Payment may be made through the BBK shopping cart. Using PayPal, we can accept electronic checks, Visa, MasterCard, and Discover payments. You do not need to sign up for a PayPal account to pay using this method. Our site uses industry standard security methods and your payment information is encrypted and not kept on file by Black Bird Knits. Payment through our shopping cart is preferred, however if you are partial to sending a handwritten check, or prefer to give your payment information over the phone, please email Kate for further instructions.